What's included
You agree a fixed price before you pay. It already includes tolls, ERP, parking and the midnight surcharge (12 am to 6 am) within Singapore.
How booking and pickup work
Book through the online booking form. Choose Airport Transfer, enter your pickup and drop-off, pick a date and time, and fill in the passenger details. Once we confirm your booking, we email you the details.
Online bookings need at least 36 hours' notice before pickup. For holiday periods and special events, book 1 to 2 weeks ahead. If your flight is sooner than that, email us and our team will price the trip, which may cost more than the online rate, and send you a payment link.
We place a hold for your price on your card when you book, and charge it only when we confirm your booking by assigning your chauffeur. If we can't take the booking, we release the hold in full.
For an arrival, your chauffeur meets you in the arrival hall after you clear customs and collect your luggage. We WhatsApp you where to find them.
For a departure, your chauffeur picks you up from your pickup address at the booked time and drives you to your Changi terminal. Free waiting time applies to arrivals only.
Flight tracking and free waiting time
For arrivals, your chauffeur tracks your flight and adjusts the pickup for delays at no extra charge. The 45 minutes of free waiting start from the actual landing time, not the scheduled time.
Vehicles, passengers and luggage
Every transfer is in a Toyota Alphard or Vellfire. They are the same class of luxury MPV, and we assign one to your booking. Each has leather captain seats and climate control, and seats up to 6 passengers.
It takes about 4 large suitcases (23 kg / 50 lb size) or 6 medium suitcases. If you have more luggage than that, tell us when you book.
Changes and cancellation
Email us at hello@neocharters.com.sg to change a booking. We can update the pickup, drop-off and passenger details at any time before the trip. Up to 24 hours before pickup, we can also move your booking to a new date or time and keep your existing charge. Closer than that, the move counts as a cancellation plus a new booking. If a change affects the price, we send you a new price, and it takes effect only once you accept it.
We count notice from when you contact us, and cancelling before we confirm your booking is always free.
Common questions
How does the airport pickup service work?
For airport pickups, your chauffeur tracks your flight and adjusts for delays. After you clear customs and collect your luggage, go to the arrival hall. We'll WhatsApp you where to find your chauffeur and the car. You get 45 minutes of complimentary waiting time from when your flight lands.
How far in advance should I book?
Online bookings need at least 36 hours' notice before pickup. For special events or holiday periods, we suggest booking 1 to 2 weeks ahead. If you need a car within 36 hours, email us at hello@neocharters.com.sg. Our team will price the trip, which may cost more than the online rate, and send you a payment link.
How many passengers and luggage can your vehicles accommodate?
An Alphard or Vellfire seats up to 6 passengers. It takes about 4 large suitcases (23 kg / 50 lb size) or 6 medium suitcases. If you have more luggage, tell us when you book.
What happens if my flight is delayed?
We track your flight and adjust your pickup for delays at no extra charge. The 45 minutes of complimentary waiting time starts from the actual landing time, not the scheduled time. If your flight is more than 3 hours late, we will still make sure a car is waiting for you.
What is your cancellation policy?
You can cancel for free up to 24 hours before pickup. Cancelling 12 to 24 hours before pickup costs 50% of the fare. Cancelling less than 12 hours before pickup, or not showing up, costs the full fare. We count notice from when you contact us, and cancelling before we confirm your booking is always free. For airport pickups, if your flight is cancelled, we offer free rebooking or a full refund, whatever the notice.