How far ahead to book
Online bookings need at least 36 hours' notice before pickup. For holiday periods and special events, book 1 to 2 weeks ahead.
If your flight is sooner than that, email hello@neocharters.com.sg. Our team will price the trip, which may cost more than the online rate, and send you a payment link.
When your flight lands
We pick up at every Changi Airport terminal. Your chauffeur tracks your flight and adjusts the pickup for delays at no extra charge.
After you clear customs and collect your luggage, go to the arrival hall. We WhatsApp you where to find your chauffeur and the car.
Fitting your group and luggage
Every transfer is in a Toyota Alphard or Vellfire. Each seats up to 6 passengers in leather captain seats and takes about 4 large suitcases (23 kg / 50 lb size) or 6 medium suitcases. If you have more luggage than that, tell us when you book.
What the price covers
You agree a fixed price before paying. It already includes tolls, ERP, parking and the midnight surcharge (12 am to 6 am) within Singapore. Waiting time beyond the free period and stops added during the transfer are not charged.
Online bookings are paid by Visa, Mastercard or American Express.
Changes and cancellations
Up to 24 hours before pickup, we can move your booking to a new date or time and keep your existing charge. Email us with the change.
Common questions
How far in advance should I book a Changi Airport transfer?
With NeoCharters, online bookings need at least 36 hours' notice before pickup, and 1 to 2 weeks is better for holiday periods and special events. For a pickup sooner than 36 hours, email us and we will price the trip.
What happens if my flight to Changi is delayed?
Your chauffeur tracks your flight and adjusts the pickup at no extra charge. You get 45 minutes of free waiting from the actual landing time, and if the flight is more than 3 hours late a car is still waiting for you.
Where do I meet my chauffeur at Changi Airport?
After customs and baggage claim, go to the arrival hall of your terminal. We WhatsApp you where to find your chauffeur and the car.
How many people and suitcases fit in one airport transfer?
Up to 6 passengers, with about 4 large suitcases (23 kg / 50 lb size) or 6 medium suitcases, in a Toyota Alphard or Vellfire.
Can I cancel my airport transfer?
Yes. Cancelling up to 24 hours before pickup is free, 12 to 24 hours costs 50% of the fare, and less than 12 hours or a no-show costs the full fare. If your flight is cancelled, we offer free rebooking or a full refund.
See how the Changi airport transfer service works, book your transfer online, or read the full terms of service.