Legal
Privacy Policy
How we collect, use, and protect your personal information
Last updated: May 1, 2026
1. Introduction
NeoCharters ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our luxury charter services and website.
2. Information We Collect
Personal Information
We may collect the following personal information:
- Name, email address, and phone number
- Billing and payment information
- Travel details including pickup/dropoff locations and dates
- Special requirements or accessibility needs
- Communication preferences
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and location data
- Browser type and version
- Pages visited and time spent on our site
- Device information
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for:
- Processing and fulfilling your booking requests
- Providing customer service and support
- Communicating about your bookings and services
- Improving our services and website functionality
- Marketing and promotional purposes (with your consent)
- Legal compliance and fraud prevention
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information:
- With service providers who assist in our operations (payment processors, chauffeurs)
- When required by law or to protect our rights
- In connection with a business transfer or merger
- With your explicit consent
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure payment processing, and regular security assessments.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.
7. Your Rights
You have the right to:
- Access and review your personal information
- Correct inaccurate or incomplete data
- Request deletion of your personal information
- Opt-out of marketing communications
- Data portability
Request deletion of your data
Submit the email used on your bookings. We'll process your request within 30 days, erasing your personal data — though records we're legally required to keep (such as financial and tax records) are anonymised rather than deleted.
8. Third-Party Services
Our website may contain links to third-party websites or integrate with third-party services (such as Google Maps for location services). We are not responsible for the privacy practices of these third parties.
9. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@neoscharter.com
- Phone: +65 9123 4567
- Address: Singapore (By appointment only)