What's included
Fuel, parking and ERP charges within Singapore are included in the hourly rate.
Minimum hours and extensions
The minimum booking is 3 hours.
If the car and chauffeur are free, you can extend during the trip by telling your chauffeur. The extra hours are charged to the card you paid with at the same hourly rate as your booking, and we email you a receipt. If we can't charge your card, we email you a payment link instead.
How booking and pickup work
Book through the online booking form. Choose Hourly Charter, enter your pickup, pick a date, time and number of hours, and fill in the passenger details. Once we confirm your booking, we email you the details.
Online bookings need at least 36 hours' notice before pickup. For holiday periods and special events, book 1 to 2 weeks ahead. If you need a car sooner, email us and our team will price the trip, which may cost more than the online rate, and send you a payment link.
We place a hold for your price on your card when you book, and charge it only when we confirm your booking by assigning your chauffeur. If we can't take the booking, we release the hold in full.
Vehicles, passengers and luggage
Every charter is in a Toyota Alphard or Vellfire. They are the same class of luxury MPV, and we assign one to your booking. Each has leather captain seats and climate control, and seats up to 6 passengers.
It takes about 4 large suitcases (23 kg / 50 lb size) or 6 medium suitcases.
Corporate chauffeur service
Businesses that book regularly can get corporate rates, with options such as monthly billing, a dedicated account manager and priority booking. Corporate clients can apply to be invoiced on net-30 terms. Corporate accounts are arranged by email only, not through the online booking form. Email us at hello@neocharters.com.sg to set one up.
Changes and cancellation
Email us at hello@neocharters.com.sg to change a booking. We can update the pickup, drop-off and passenger details at any time before the trip. Up to 24 hours before pickup, we can also move your booking to a new date or time and keep your existing charge. Closer than that, the move counts as a cancellation plus a new booking.
We count notice from when you contact us, and cancelling before we confirm your booking is always free. Corporate clients cancel under the terms of their agreement with us.
Common questions
What's included in the hourly charter service?
An hourly charter gives you a car and chauffeur for the hours you book, with a minimum of 3 hours. It includes unlimited stops within Singapore, waiting time between stops, and bottled water. Fuel, parking and ERP charges within Singapore are included in the hourly rate.
Can I extend my booking during the service?
Yes. If the car and chauffeur are free, you can extend an hourly charter during the trip by telling your chauffeur. The extra hours are charged to the card you paid with at the same hourly rate as your booking, and we email you a receipt. If we can't charge your card, we email you a payment link instead. On a point-to-point transfer, you can add a stop during the journey at no extra charge.
Are there any additional charges I should be aware of?
Your Quote covers everything within Singapore. Tolls, ERP, parking and the midnight surcharge (12 am to 6 am) are already in the price you agree to before paying. The only thing that can add to it is extending an hourly charter on the day. The extra hours are charged to your card at the same hourly rate as your Quote, as agreed with your chauffeur. Waiting time beyond the complimentary period and stops added during a transfer are not charged.
Do you offer corporate rates or packages?
Yes. Businesses that book regularly can get corporate rates, with options such as monthly billing, a dedicated account manager and priority booking. Email us at hello@neocharters.com.sg to set up an account.
How far in advance should I book?
Online bookings need at least 36 hours' notice before pickup. For special events or holiday periods, we suggest booking 1 to 2 weeks ahead. If you need a car within 36 hours, email us at hello@neocharters.com.sg. Our team will price the trip, which may cost more than the online rate, and send you a payment link.
What is your cancellation policy?
You can cancel for free up to 24 hours before pickup. Cancelling 12 to 24 hours before pickup costs 50% of the fare. Cancelling less than 12 hours before pickup, or not showing up, costs the full fare. We count notice from when you contact us, and cancelling before we confirm your booking is always free. For airport pickups, if your flight is cancelled, we offer free rebooking or a full refund, whatever the notice.